New customer Onboarding

Is that your current situation?

Many manual processes

Lack of transparency regarding the status and quality of customer onboarding

Challenges in mapping complex domain knowledge

Long lead times for customer onboarding

Fluctuating staffing needs

We have the solution!

We have the solution!

Platform for customized processes:

With the Micromerce platform, you can optimally map your individual processes. Whether for your back-office staff or for collaboration in the customer portal during new customer onboarding, our system adapts to your requirements. The entire onboarding process can be personalized, and many steps can be performed as self-service by the customer themselves.

Extensive Networking Capabilities:

Our migration platform supports the integration of various systems and utilizes external data sources to ensure the quality of onboarding and create transparency within the company.

360° View of Migration:

Keep track of all processes and data, gaining detailed insights into the status and quality of new customer onboarding or concurrent migrations.

Employee M&A Experience:

Our international team has extensive experience in conducting numerous migrations in the M&A field and offers proven solutions for the upcoming challenges in consolidating IT systems.

Guidance from Experienced Partners:

We solve our customers' problems as if they were our own and accompany the entire process setup. Whether as consultants or directly involved in migration execution, we ensure success.

Benefits

Increased Conversion Rate

For software companies, customer onboarding is crucial as it often involves the transfer of sensitive data. Excellent onboarding and smooth data migration build trust and spread word of mouth. This reduces fears among potential new customers and boosts your conversion rate.

Enhanced Customer Satisfaction

A seamless onboarding process significantly increases customer satisfaction, especially regarding data migration. Many customers have concerns about data transfer, but professional onboarding can alleviate these fears and build trust.

Reduction of Onboarding Times

With our platform and expertise, you can significantly shorten onboarding times. Through automation and self-service options, more onboardings can be conducted efficiently and quickly.

Magicline, the European market leader in gym software, faced similar challenges and was able to achieve the following results by working with Micromerce:

Micromerce helped us accelerate our customer onboarding by up to 50% and significantly improve data migration quality. Their exceptional collaboration and dedication to always going the extra mile have enabled us to achieve our goals efficiently and effectively.

Konstantin Wolkowa

COO - Sport Alliance GmbH

Some Features of the Micromerce Plattform

Custom Dashboards

Transparency across the company is crucial for identifying inefficiencies and ensuring scalability. Our analytics and custom dashboards provide a 360° view of your data and your business.

Various AI Technologies

The Micromerce platform employs different AI technologies, providers, and models (e.g., OpenAI, Google, and Azure), enabling the targeted use of the best-suited technology for your specific application.

Flexible Data Model

One of the major strengths of the Micromerce platform is its ability to individually map processes and data, especially in defining data models. All entities and relationships between data (e.g., customer data, contract data, or documents) can be easily customized.

Workflow-Engine

Our workflow engine allows for the mapping of complex processes, which can be manually initiated or fully automated in the background. Approval processes, data synchronizations, or automatic invoice generation are just a few of the possibilities.

Integrations

We enable seamless integration of external systems, providing the freedom to leverage the added value from these systems in an integrated manner. Data can also be easily synchronized between systems in both directions.

Open Service API

All functionalities and data are accessible via a REST API. This openness of our platform allows for integration or synchronization with other systems.

With these four steps we achieve your goals:

1. Kick-Off Phase

In a collaborative kick-off session, we gather initial insights into the current state and identify challenges and relevant stakeholders.

Duration: 1-2 days

2. Analysis Phase

A more detailed examination of processes and challenges ensures the identification of optimization potentials and provides all insights necessary for an ideal platform setup.

Duration: 4-6 days

3. Platform Setup & Configuration

The individual provision of our platform is based on the gathered insights. Adjustments are made using our standard configuration, making them lightweight, quick, and cost-effective.

Duration: 10 days

4. Review / Iterations

After deployment and usage, we gather insights together and optimize the configuration as needed for continuous peak performance.

Based on Effort