Does this sound familiar?
Growing customer base = growing ticket volume
Knowledge lives in silos – not where customers need it
Support teams waste time on repetitive questions
Customers don’t understand key features fast enough
We Have the Solution!
We Have the Solution!
AI-Powered Answer Engine
Automatically handles recurring questions across onboarding and support – no scripting needed.
Smart Knowledge Capture
Extracts content from support tickets, internal docs, and product usage – structured and reusable.
Fits Into Any Support Stack
Works standalone or enhances your existing ticketing or chatbot system – no rip & replace.
Learns & Improves Over Time
Every interaction makes your support and enablement smarter, faster, and more effective.
Benefits
Faster Time-to-Value - Customers activate quicker with instant, contextual support during onboarding and beyond.
Lower Support Effort - Reduce ticket volume and repetitive requests – without growing your support team.
Better Customer Experience - Consistent, helpful answers at every touchpoint increase satisfaction and retention.
Scalable Knowledge Delivery – Your support gets smarter with every interaction – no more reinventing answers.
Magicline, the European market leader in gym software, faced similar challenges and was able to achieve the following results by working with Micromerce:
Micromerce has helped us speed up our customers onboarding by up to 50% and significantly increase data migration quality.
Konstantin Wolkowa
COO - Sport Alliance GmbH
Some Features of the Enablement & Support Solution
AI Answer Engine
Knowledge Auto-Capture
Insightful Analytics
Seamless Integrations
Self-Optimizing Content
Modular Setup
Smart Deflection Logic
Optimal integration and flexibility
Seamless integration of your systems
All our solutions can be integrated into various existing systems on the market. In this way we can adapt our solution to all your needs.
7000+ completed
data and process migrations
Data and process experts with various industry experience
FAQs
