Does this sound familiar?
Deflection rate stays low – customers escalate anyway
AI understands the question but finds no matching answer
Content creation is manual, slow, and hard to scale
Missing articles go undetected until tickets pile up
We Have the Solution!
We Have the Solution!
Knowledge Gap Detection
Identify missing, outdated, or unused articles – automatically
AI Quality Scoring
Measure how well your content supports automated answers
Deflection Analytics
See where your bot fails – and why
Continuous AI Improvement
Feedback loops turn performance data into real knowledge upgrades
Benefits
Higher AI deflection rate
Fewer support tickets and manual effort
Clear visibility into what content works
No guesswork – every article is measured
Magicline, the European market leader in gym software, faced similar challenges and was able to achieve the following results by working with Micromerce:
Micromerce has helped us speed up our customers onboarding by up to 50% and significantly increase data migration quality.
Konstantin Wolkowa
COO - Sport Alliance GmbH
Some Features of the Enablement & Support Solution
AI Answer Engine
Knowledge Auto-Capture
Insightful Analytics
Seamless Integrations
Self-Optimizing Content
Modular Setup
Smart Deflection Logic
Optimal integration and flexibility
Seamless integration of your systems
All our solutions can be integrated into various existing systems on the market. In this way we can adapt our solution to all your needs.
7000+ completed
data and process migrations
Data and process experts with various industry experience
FAQs
No – Micromerce works with or without existing AI. You can start with structured knowledge logic and scale to full AI-driven support when you're ready.
Yes. Micromerce integrates seamlessly with Zendesk, Intercom, Jira Service Desk, and custom setups.
Not at all. Micromerce enhances what you already have. It adds intelligence and automation to your existing workflows.
It pulls insights from support tickets, product usage, internal documentation, and customer interactions to improve answers and guidance over time.
Depending on your setup, most teams launch within 2–4 weeks, with incremental rollout of automation and AI capabilities.
Yes – it's designed to support customers from day one through their full lifecycle.
