Description
Zendesk Chat, formerly known as Zopim, is a live chat software solution that enables businesses to engage with customers in real-time. It offers tools for proactive customer engagement, support ticketing integration, and analytics to improve customer satisfaction and support efficiency. Zendesk Chat helps businesses provide personalized and timely assistance, driving better customer relationships and operational efficiency.
More Info
Key Features:
- Real-Time Messaging: Engage with website visitors and customers in real-time through live chat.
- Proactive Chat: Initiate conversations with visitors based on predefined triggers and visitor behavior.
- Integration with Zendesk Support: Seamlessly integrate chat conversations with Zendesk Support for unified customer interaction.
- Analytics and Reporting: Gain insights into chat performance, visitor engagement, and customer satisfaction metrics.
- Mobile Optimized: Support for mobile devices, allowing agents to engage with customers on the go.
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Our Micromerce integrations enable us to implement all your business processes and individual requirements thanks to customized configurations.However, before you start worrying about which integrations are the right combination for you, take a look at the solution packages that we have already put together for our customers over the years.