About Ultimate AI
Ultimate builds AI agents that resolve customer service conversations across chat and email in more than a hundred languages, and became part of Zendesk in 2024. During an onboarding it absorbs the repetitive questions, so the ones that genuinely need a person reach one sooner.
How the integration works
Key Features:
- AI Agents: Resolve common requests end to end instead of only deflecting them.
- Multilingual: Handle conversations in over a hundred languages without separate models.
- Backend Actions: Look things up and act on them, rather than only replying.
- Zendesk: Part of Zendesk since 2024, so it sits alongside an existing desk.
Other integrations in Customer Communication
FreshdeskSupport tickets from the onboarding, in the desk your team already uses.
IntercomIn-product messaging. Talk to the customer without leaving the onboarding.
ZendeskSupport desk. Onboarding questions arrive as tickets with full context.Zendesk SunshineCustomer data platform. One customer record across your tools.Our Micromerce integrations enable us to implement all your business processes and individual requirements thanks to customized configurations.However, before you start worrying about which integrations are the right combination for you, take a look at the solution packages that we have already put together for our customers over the years.