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Freshdesk is a cloud-based customer support software that helps businesses manage customer inquiries and support tickets efficiently. It offers a robust ticketing system with automation capabilities to streamline support workflows and improve response times. Freshdesk integrates with various communication channels, including email, phone, chat, and social media, to centralize customer interactions. It provides tools for reporting and analytics to track support team performance and customer satisfaction metrics.

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Key features of Freshdesk include:

  • Multi-channel ticketing system for handling customer inquiries
  • Automated ticket routing and categorization for efficiency
  • Integration with popular CRM and productivity tools
  • Self-service portal for customers to find solutions independently
  • Customizable reporting and analytics dashboards


Our Micromerce integrations enable us to implement all your business processes and individual requirements thanks to customized configurations.However, before you start worrying about which integrations are the right combination for you, take a look at the solution packages that we have already put together for our customers over the years.